Terms of Service

Acceptance

By accessing this website, using the WTC PEVO app, or creating an account with WTC Pilot Cars ("WTC"), you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the site or the app.

Accounts

You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account. Accounts are role-based (pilot car driver, truck driver, carrier, insurance agent, WTC staff), and access to features and data is limited to the role and the routes you are assigned to. WTC may suspend or terminate accounts that violate these terms or applicable law.

Pilot car and truck drivers

Submitting an application does not guarantee acceptance. WTC may approve, decline, or request additional information at its discretion. PEVOs operating under WTC dispatch must meet all training, insurance, and state requirements at all times, and must keep certifications and documents current in their profile.

PEVO app, tracking, and recording

Before your first trip, the PEVO app shows a one-time screen explaining what is recorded; you accept it before starting to drive. While a trip is active the app collects GPS position, speed, heading, route deviations, signal loss, dashcam clips you choose to save, voice messages and route chat. Location is used only during an active trip and keeps recording with the screen off while the trip is running; it stops when the trip ends or you sign out. This information is visible to the carrier and crew on that route, WTC staff, and emergency services during an incident. Voice messages are transcribed, and the route assistant reads live crew positions, using an AI service that does not train on this data. Trip data is kept for the periods listed in our Privacy Policy.

A separate setting, "Share my trip records with my insurance agent," is off by default and can be changed at any time in your profile settings. It is never required to get or keep work.

Do not record or transmit content you have no right to share, and do not operate the app in a way that distracts from safe driving. Always follow applicable law regarding device use, recording, and audio consent in the jurisdictions you travel through.

Carriers, jobs, and route orders

Jobs, projects, routes, and runs created through WTC reflect work that has been agreed upon outside the platform. WTC coordinates dispatch and operational support; rates, scope, and timelines are governed by the underlying agreement with the carrier. Carriers are responsible for the accuracy of the pickup, delivery, schedule, permit, and load information they supply.

Routes, permits, and automated interpretation

WTC may generate a proposed route from uploaded permits, route surveys, and map files using automated interpretation. Generated routes are a planning aid only and are marked as unapproved until a carrier reviews the map and turn-by-turn directions and approves them. If a route changes, approval is cleared and re-approval is requested. The carrier and the PEVOs remain solely responsible for compliance with permits, restrictions, escort requirements, and lawful, safe operation on the road. WTC does not warrant that any generated route is permit-compliant or passable.

Availability and connectivity

Live tracking, live audio, and messaging depend on mobile data coverage and third-party services and may be unavailable or delayed. Coverage and dead-zone information is provided as-is for planning purposes. WTC does not guarantee uninterrupted service.

Content you upload

You retain ownership of documents, clips, messages, and other content you upload. You grant WTC a license to store, process, and display that content to operate the services, including sharing it with the carrier and crew for the relevant route. You are responsible for having the rights to upload it.

Acceptable use

You agree not to misuse the site or app, attempt to disrupt it, or use it for unlawful purposes. Reverse engineering, scraping at scale, and circumventing access controls are prohibited.

Objectionable content and abusive users

WTC has no tolerance for objectionable content or abusive users. You may not post harassing, threatening, hateful, sexually explicit or otherwise objectionable messages, photos, videos or voice clips, or use the app to abuse other people.

To report a message, tap the menu (⋮) next to it in the crew chat and choose Report this message. To stop seeing someone's messages, choose Block this person; you can review and undo blocks under Blocked people in your account menu. For safety, danger alerts and the live safety audio channel both stay on during a trip you share with a blocked person.

WTC reviews reports within 24 hours and may remove content, suspend or close accounts, and stop assigning people to the same trips. Reports are kept for 2 years. Questions: info@wtcpilotcars.com.

Personal Trips

Personal Trips are available only to WTC pilot car drivers (PEVOs), truck drivers and WTC staff with an eligible account.

Routes in Personal Trips are car directions only. They are not permitted or oversize-load routes. You must check clearances, weight limits and permits yourself.

You remain responsible for driving safely and legally. Set your route before you drive and do not use the screen while driving; use voice, or let a passenger handle the app.

Your location is shared only with the people on the trip. Guests, when allowed, must be 18 or older and agree to these Terms and our Privacy Policy.

Abuse can be reported from the trip's people list. WTC may turn off Personal Trips for anyone.

Disclaimers

The site, app, and services are provided "as is" without warranties of any kind. To the maximum extent permitted by law, WTC disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

Limitation of liability

To the maximum extent permitted by law, WTC will not be liable for indirect, incidental, special, or consequential damages arising from your use of the site, app, or services.

Changes

WTC may update these terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the site or app means you accept the updated terms.

Contact

Questions about these terms? Email tom@wtcpilotcars.com.